User Research

The Initial request was to make the current interface look better.

Through customer interviews I discovered that the internal perception wasn’t incorrect but the focus was on the wrong persona.

Successes of the Project

40% Adoption Rate
Developers completing orders faster
Increased quantitative gathering
Implemented an API front-end
Dark mode

What is CloudBolt CMP?

CMP is a single pane of glass app that enables development teams to efficiently manage cloud development services, allowing them to quickly order, modify, and delete these services.

The app allows the DevOps team to provide a list of resources that are constructed using the latest code, ensuring the most efficient service and the highest security across both public and private clouds.

Heuristic Evaluation

Not focused on outcomes
Older UI components
Confusing lexicon
No reporting on landing pages

Internal Feedback

Change the colors
Don’t change anything it works for me
Improve reporting
More icons
Side navigation

VS

Customers Interviews

I need the best experience for my users
I can’t show my boss the value of the tool
I don’t know what my users are doing in the platform
I need developers to be able to order cloud services not just VM’s

Problem Definition

The Initial request was to make the current interface look better. Through customer interviews I discovered that the internal perception wasn’t incorrect but the focus was on the wrong persona.